Privacy policy
Privacy Policy
Last updated: 22 February 2026
TrexShop operates this website and is the data controller responsible for your personal data.
This store is powered by Shopify, which enables us to provide our Services to you.
This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit or make a purchase from our website.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect and process the following categories of personal data:
• Identity Data (name)
• Contact Data (billing address, delivery address, email address, phone number)
• Financial Data (processed securely by third-party payment providers)
• Transaction Data (details about payments and purchases)
• Technical Data (IP address, browser type, device type)
• Usage Data (information about how you use our website)
• Communication Data (messages sent to our support team)
We do not store full payment card details.
2. How We Use Your Information
We use your personal data to:
• Process and fulfil your orders
• Manage payments and refunds
• Provide customer support
• Improve our website and services
• Prevent fraud and ensure security
• Send transactional communications
• Send marketing communications (only where you have opted in)
3. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases:
• Contractual necessity (to process your order)
• Legal obligation (to comply with tax and accounting laws)
• Legitimate interests (to improve our business and prevent fraud)
• Consent (for marketing communications where required)
4. Sharing Your Information
We may share your information with:
• Shopify (our e-commerce platform provider)
• Payment processors
• Shipping and logistics providers
• Marketing and analytics service providers
All third parties are required to process your data securely and in accordance with applicable data protection laws.
5. International Transfers
Your personal data may be transferred and processed outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legally recognised mechanisms.
6. Data Retention
We retain your personal data only for as long as necessary to:
• Fulfil the purposes we collected it for
• Comply with legal and accounting requirements
• Resolve disputes
• Enforce our agreements
7. Your Rights Under UK GDPR
You have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Request restriction of processing
• Object to processing
• Request data portability
To exercise any of these rights, contact:
8. Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
9. Cookies
We use cookies and similar technologies to improve your browsing experience and analyse website traffic.
You may control cookie settings through your browser preferences.
10. Contact Information
TrexShop
Email: support@trexshop.co.uk
