Shipping policy
Shipping Policy
Last updated: 22 February 2026
At TrexShop, we aim to process and deliver your orders efficiently and transparently.
Processing Time
Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays).
You will receive a confirmation email once your order has been dispatched.
Delivery Times
Estimated delivery times:
• United Kingdom: 3–7 business days
• International (if applicable in the future): Delivery times may vary depending on destination.
Delivery times are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and depend on the delivery location and selected shipping method.
Delays
TrexShop is not responsible for delays caused by:
• Courier services
• Customs clearance
• Weather conditions
• Incorrect shipping information provided by the customer
• Events outside our reasonable control
Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not liable for orders delivered to incorrectly provided addresses.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible at:
We will investigate the issue with the carrier.
